CTRL-AI-DEL: Introduction

AI is everywhere, everyone says they are doing it, some say they have mastered it, but the reality much more varied. We have met people who are truly up the curve on this subject. But it is clear that there is a lot of fear and uncertainty, FOMO and lack of knowledge judging by the conversations are having.

Welcome to the CTRL-AI-DEL, This weekly update gives you a front row seat view of what is going on in the world of financial services and AI, while trying to not take ourselves too seriously…

If you fancy something more highbrow when it comes to AI updates, look at our excellent weekly “AI Update” – powered by ExoBrain. 

So, strap in. it could get bumpy

Over the coming weeks we will blend some of the latest insights we are hearing while tackling the big AI topics – such as: 

• Progression of Large Language Models to multi-agentic AI, 

• AI will not replace your job – Yet!

• Solutions looking for a problem 

• Sh*t in does not always equal Sh*t out

So let’s dig in..

Leading AI in FS trends –

Customer Services and KYC / Onboarding. 

Starting with Customer Services –

don’t worry you don’t need to ditch your chatbot –we are discussing how multi-agentic AI can crush service levels, allowing anyone to become atechnical and product expert, offering a much fuller service, more efficiently. 

KYC / Onboarding –

The bane of most institutions, KYC and onboarding is ripe for disruption. Firms are looking at how to take a more proactive approach to this all-importantstep – anticipating future needs and services at the point of initial interaction. 

If you are toying these challenges, give us a call.